Frequently Asked Questions
★Zone 1: The following region have a standard shipping fee of $5.99 or free shipping for purchases of a minimum of 1 watch or a minimum of two scarves to the following regions: Australia, Brazil, Canada, France, Germany, China, Hong Kong, Indonesia, Japan, Malaysia, New Zealand, Philippines, Singapore, Spain, Taiwan, Thailand, United Kingdom, United States and Vietnam.
★Zone 2: The following regions have a standard shipping fee of $20: Albenia, Armenia, Austria, Bahrain, Bangladesh, Belgium, Bulgaria, Cambodia, Croatia, Czechia, Denmark, Finland, Georgia, Greece, Hungary, India, Ireland, Israel, Italy, Jordan, Kazakhstan, Laos, Latvia, Luxembourg, Macao SAR, Maldives, Myanmar (Burma), Nepal, Netherlands, Oman, Pakistan, Portugal, Qatar, Romania, Saudi Arabia, Slovakia, Slovenia, Sweden, Switzerland, Ukraine, United Arab Emirates, Uzbekistan, Lithuania and Norway.
★Zone 3: The following region has a standard shipping fee of $30: Russia.
★Free shipping worldwide for purchases over $200 for all zones 1-3 (some restrictions may apply).
★Please allow 5-10 business days for all delivery.
★Most orders are shipped within 24 hours after payment has been received.
★Returns and exchanges are accepted as long as the product has not been worn and have been kept in new condition. Any watch that has been worn or altered will not be accepted.
★Customers are responsible for all return shipping fees.
★Please allow up to 7 days to process returns and exchanges after received.
★Customers are responsible for all duties and taxes.
★All of our products are under 1 year manufacturer's warranty.
★All manufacture defects will be covered under the warranty within the 1 year period.
★All products that are covered under our warranty will be covered at no cost.
★Customers are responsible to send us the product for repair.
★All other repairs that are not under warranty coverage will be charged.
★Watch band adjustment depends on the band design.
★Mesh watch bands can be self-adjusted at home with a flathead screwdriver.
★For all other metal bands, please visit your local watch repair store or contact us for more information.
★Pull the crown.
★Turn the 'minute needle' clockwise until the hour and minute needle is set on desired time.
★Push the crown back in to finish setting the time.
★For information in regards to watch battery for your watch, please contact us.
★For Paypal payments, please select the 'Paypal' button in your cart.
★For all other payments, please select '2Checkout' when you checkout from your cart.
★For Visa and MasterCard purchases, please select 'Paypal' and then 'Guest Checkout' in '2Checkout'.
★Supported payments: Visa, MasterCard, Amex, JCB, Boleto, Paypal, Dinersclub, Discover